"I am extremely satisfied with the services and products provided by the team at Launtel. They are always very responsive and easy to contact. Their recent advice saved my business more than $1,200 per year. I would happily recommend them to anyone."

Dean Mance - Mance Electrical, Invermay

1800 and 1300 Numbers

What are 1800 and 1300 numbers?

  • 1800 and 1300 numbers are 10 digit numbers e.g. 1800 123 123 that start with an 1800 or 1300 prefix.
  • 1800 numbers are sometimes known as “free call” or “toll free” services because when dialled from a landline in Australia the call is free for the consumer.
  • 1800 numbers are charged to the business that owns the number and 1300 numbers are charged to the caller.
  • 1800 and 1300 numbers are an effective, simple and affordable way for your customers and stakeholders to connect to your business no matter where you or they are.

How do 1800 and 1300 numbers work?

  • 1800 and 1300 numbers are virtual services that have no infrastructure or cabling requirements.
  • Launtel can point the number directly to your fixed line or mobile phone number.
  • They have greater functionality than a landline for handling your incoming phone traffic.
  • Launtel 1800 and 1300 numbers can be equipped with smart features such as automatic call distribution, call diversion, call routing and customised voice response. This means we can tailor and enhance your call handling solution to suit your business needs.

What's the difference between an 1800 and 1300 number and a normal fixed line?

  • Unlike standard landlines, 1800 and 1300 numbers have additional functionality to enable calls to be handled in multiple locations based on your requirements.
  • This includes the flexibility to take your 1800 or 1300 number with you wherever you are in Australia.
  • Most of these features can be utilised together, providing you with a complete solution for handling your incoming calls.
  • Calls to 1300 and 1800 numbers that originate from mobile phones will be charged to the caller at a rate determined by their moible phone carrier for these numbers.

What's the difference between 1800 numbers and 1300 numbers?

  • The main difference between these two types of numbers is how the call charges work for the calling party.
  • 1300 numbers are free to the business for the first 15 minutes if the call originates locally and if the number is answered on a fixed line.
  • For the caller, dialling an 1800 number from a landline is free as the cost of calls to 1800 numbers is paid wholly by the business owner of that number. Dialling a 1300 number however from a landline incurs a flat fee that is paid by the caller, subject to the plan they are on.

What are the benefits for your business?

  • Toll free 1800 numbers or flat fee 1300 numbers encourage enquiries for your products and services.
  • 1300 and 1800 numbers increase sales and revenue.
  • 1300 and 1800 numbers are often built using the name of the business eg: 1800 528 683 equates to 1800 Launtel on a keypad making it easy to remember.
  • 1300 and 1800 numbers are totally portable.
  • 1300 and 1800 numbers can be pointed to any landline or mobile as required.
  • 1300 and 1800 numbers give your business a professional image.
  • 1300 and 1800 numbers can provide a single nationwide point of contact for your customers.
  • You can nominate where calls are answered based on the call origin or the time or day and have calls diverted to a secondary location during busy periods.

Can I get a 1300 or 1800 number for my business?

Yes – Launtel can connect you to a 1300 or 1800 number in one working day.

Launtel is a market leader in supplying 1300 and 1800 numbers to businesses in Tasmania.

1800 and 1300 numbers are highly recommended for Tasmanian businesses looking to step outside the state to attract a wider customer base and increased awareness for their products and/or services.

Call Launtel on 1800 528 683 for more information about how 1300 and 1800 numbers can dramatically reduce your business telephone costs and improve business efficiency.

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